1. Client Liaison
• Liaise with client continuously and in a proactive manner regarding shipment events.
• Attempt to seek extended business from existing clients and referrals
• Present the company as and when required i.e. company functions, client meetings, etc
• Send daily status reports to Clients with current information on all their shipments

2. Shipment booking and Co-ordination
• Liaise with Client Services department and Trade Lane to co-ordinate the booking and loading of shipments. Relay information to supplier’s offices / trade lane relating to pending orders to establish ready date
• Monitor daily closer to ready date as to ensure cargo collected on ready date
• All info needs to be cross communicated to this person to ensure delegated work had been executed
• Manage client administration on an international level i.e. dispatch routing orders and arrange inspections as required
• Ensure documents are received in full as to enable WNL to process clearance and invoice out

• Hand over shipment information as and when the documents are received to operations and continue monitoring

3. Rates
• Responsible for all rates relating to existing clients, including changes relating to Freight Rates (origin, warehousing and annual clearing rates)
• Rate Proposal and SOP’s updates for existing clients
• Communicating Sell rates to Clients
• NAC must be followed up with Trade Lane and communicated in writing to Clients
• Communicate buy and sell rates to operations

4. Managing of Key Accounts
• Regular service calls to existing customers, at least once a month
• Service call reports within reasonable timeframe

5. Estimates
• Creating estimate links to Estimates
• Quality checks prior to sending estimates to the client
• Send estimates to clients

6. Queries
• Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily
• Ensure clearing instructions or export instructions are completed in full
• Develop and provide clients according to the monthly / quarterly KPIs
• Secure extension business from existing accounts
• Proactively managing of credit limits of Clients to ensure that entries are not suspended
• Assisting with the recovering outstanding payments
• Presentation of Up and Down trade report on a monthly basis
• Shipment report to be sent daily

Knowledge & Experience
• Matric or equivalent of Senior certification
• High level of Computer literacy
• All modes – Air, Ocean & Road
• Minimum of 5 years’ experience in Freight Forwarding & Clearing
• Minimum of 2 years Client interfacing experience

Skills
• Conceptual, analytical, numeracy
• Query Resolution
• Communication
• Time management
• People Skills
• Ability to work under stress
• Attention to detail
• Exceptional communication skills (written and verbal)

Attributes
• Adaptability: Adjusting effectively to work with new structures, processes and requirements
• Contributing to team success: Actively participating as a member of a team to move the team towards completing a goal
• Customer focus: Develop and sustain productive internal & external customer relationships
• Follow up: Monitoring the results of assignments
• Communication: Setting up ongoing procedures to collect and review information needed to manage activities
• Managing work: Effectively managing one’s time and resources to ensure that work is completed efficiently (includes time management)
• Stress tolerance: Maintaining stable performance under pressure or opposition
• Work standards: Assuming responsibility and accountability for successful completing assignments or tasks

Training
• Induction
• Quality Training