Staff Leadership


Optimize individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff
Manage the change process with your Business units
Monitor and optimize utilization and performance of all resources
Create ideas to streamline processes and ensure increased efficiencies and effectiveness
Create solutions to resolve staff / resource problems
Ensure that the team’s Job Descriptions and performance KPI’s are in place and managed
Create a strong team spirit amongst the team
Encourage and develop multi skilled staff
Remunerate staff according to the market norm, job description and their performance
Performance manage staff when required
Chair disciplinary processes when required


Operational Management


Ensure the effective running and co-ordination of the Operational Functions within the Branch.
Continuously review the operational and process guidelines (ISO 9001:2000)
Co-ordinate the ISO audits process in your respective Branch
Ensure operational effectiveness, efficiency and quality control
Develop and maintain best practices to timeously inform customers of their cargo status
Ensure full adherence to the prescribed policies and procedures within the business unit
Identify potential risk areas and implement mitigation strategies
Make sound commercial business decisions, within given mandates.
Ensure an effective and efficient Insurance Claims process is in place within the Branch
Manage asset utilisation within the Branch to industry standards
Using the business systems, set up reports and tools in which you can see performance, bottle necks and inefficiencies, put action plans in place to resolve these
Gain a full understanding of the operational system
Ensure that the Customs entry team are appraised of new Customs initiatives, tariff changes and add value to the client
Initiate Customs Consultancy opportunities where possible


Financial Management


Manage the Profit and Loss of the Branch
Investigate and implement ways in which to reduce costs and increase margins
Prepare the Branch and Business Units budgets
Present budgets to management
Approve expenses as per the limits of authority
Manage the margins of clients and implement ways in which to optimise the margins within the branch
Ensure bottom line growth of the Branch year on year, through cost management and revenue recognition
Minimise the company risk through client exposure and Customs exposure
Manage the Customs deferment cut off
Ensure timeous resolution of outstanding debtor queries, foreign debtors’ queries, creditor reconciliation queries and foreign account queries


Customer Satisfaction


Maximise customer satisfaction through co-operation with allied disciplines (entries, invoicing, etc.) and third parties (Customs, Transporters, etc.)
Review performance measurements for customers according to Rhenus Logistics KPI’s and together with Clients Service and Operations implement process improvement initiatives
Manage and optimise the first-time right principle ensuring client satisfaction
Visit clients and communicate telephonically with clients
Continuously investigate additional value-added products and process specific for customer needs
Ensure client communication is effective and efficient
Manage declining revenue from clients and create solutions in which to regain business where need be
Continually review client commercial terms ensuring relative return for work performed


New Business Sales


Manage the sales staff
Ensure sales staff have targets and the sales process is understood and implemented
Approve tenders and proposals according to the Tender and proposal process
Liaise with sales staff regarding new client’s requirements and the client take-on process
Ensure client calls are made and manage the effectiveness of these calls
Attend sales calls with sales staff
Gain new business directly


Third Party Relationships


Maintain relationships with overseas Agents, SARS Customs, Service Providers (internal and external) and Sub Contractors
Maintain relationships with other Clearing and Forwarding Agents to ensure efficient hand over of documents, etc. and be appraised of market initiatives
Negotiate and implement agreements with rates with approved service providers
Manage service provider performance and allocate volumes according to their performance


Business Management


Take accountability of your Branch and Business Units Balance Scorecard (KPI’s) and the initiatives resulting from the consolidation of these scorecards

Knowledge & Experience

Matric or Senior Certification equivalent
An appropriate tertiary qualification (Degree or National Diploma). Additional qualifications in the field of supply chain management, freight forwarding, or operations management would be preferable
10 years’ experience within the Logistics and Supply Chain Industry – Customs Clearing knowledge preferable
Experience in Leading managers and multi skilled teams
Experience in Leading change management initiatives is preferable
Superior communication skills, both written and verbal
Computer Literate with good Excel, Outlook and Word skills


Skills

Leadership skills with the enthusiasm to develop the team members
Strong focus on continuous improvement
Commitment in developing of staff
Ability to problem solve
Client centric focus
The ability to handle conflict resolution
The ability to work with little supervision, to use initiative (self-starter skills) and sound judgement is essential
A logical, analytical approach to problem solving and decision making
High energy levels and the passion to succeed
Level headed, flexible and the ability to adapt to a changing environment/ situations
The ability to achieve results by working with people


Attributes

Managing conflict: Dealing effectively with others to reduce tension or conflict
Planning & organising: Establishing courses of action to ensure that work is completed efficiently
Contributing to team success: Actively participating as a member of a team to move the team towards completing a goal
Customer focus: Develop and sustain productive internal & external customer relationships
Tenacity: Staying with a position or plan of action until the desired objective is obtained
Communication: Setting up ongoing procedures to collect and review information needed to manage activities
Managing work: Effectively managing one’s time and resources to ensure that work is completed efficiently (includes time management)
Stress tolerance: Maintaining stable performance under pressure or opposition
Work standards: Assuming responsibility and accountability for successful completing assignments or tasks


Training

Induction
Quality Management