1. Client Liaison
• Liaise with client continuously and in a proactive manner regarding shipment events
• Attempt to seek extended business from existing clients and referrals
• Present the company as and when required i.e., company functions, client meetings, etc.
• Send daily status reports to clients with current information on all their shipments


2. Forward / Indent Monitoring
• Relay information to origin offices / trade lane relating to pending orders to establish ready date
• Monitor daily closer to ready date as to ensure cargo collected on ready date
• All info needs to be cross communicated to this person to ensure delegated work has been executed
• Manage client administration on an international level i.e., dispatch routing orders
• Ensure documents are received in full as to enable Rhenus to process clearance and invoice out (require origin invoice, applicable bill, suppliers’ invoice, suppliers packing list, certificates)
• Hand over shipment information when all documents received from operations and continue monitoring


3. Rates
• Responsible for all rates relating to existing clients, including changes relating to freight rates (origin, warehousing, and annual clearing rates)
• Rate proposal updates for existing clients
• Rate negotiations for existing clients on current shipments to ensure cargo is moved at best possible price with a marginable profit
• Communicating sell rates to origin office
• Communicate buy and sell rates to operations

4. Managing of Key Accounts
• Regular service calls to existing clients. Need to see at least 1 client per week to check in on their business, current shipments & requirements as well as service levels
• Meeting minutes to be prepared and shared with the client and uploaded to CargoWise
• Analyse client trends, downtrading, lost business, estimate win ratio

5. Estimates
• Quality check all estimates prior to sending to client
• Assist in creating estimates in cases of urgency

6. Queries
• Query resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily
• Debtor’s queries to be resolved quickly to avoid delayed payments

7. Quality Checks
• Quality check invoices and documents for clients
• Ensure clearing instructions or export instructions are completed in full to protect us

8. Client Information
• Ensure client info is continuously updated in CargoWise

9. Reporting
• Prepare quarterly KPI reviews; statistics and KPI performance
• Status reports to be sent out as per each client’s frequency requirements (daily, weekly etc.)

Knowledge & Experience
• Matric or senior certification equivalent
• High level of computer literacy
• All modes – Air, Ocean & Road
• Minimum of 5 years’ experience in freight forwarding and clearing

Skills
• Conceptual, analytical, numeracy
• Query resolution
• Communication
• Time management
• People skills
• Ability to work under pressure
• Attention to detail
• Exceptional communication skills (written and verbal)

Attributes
• Adaptability: adjusting effectively to work with new structures, processes, and requirements
• Contributing to team success: actively participating as a member of a team to move the team towards completing a goal
• Customer focus: develop and sustain productive internal & external customer relationships
• Follow up: monitoring the results of assignments
• Communication: setting up ongoing procedures to collect and review information needed to manage activities
• Managing work: effectively managing one’s time and resources to ensure that work is completed efficiently (includes time management)
• Stress tolerance: maintaining stable performance under pressure or opposition
• Work standards: assuming responsibility and accountability for successfully completing assignments or tasks



Training
• Induction
• Quality training