1. Operations
• Responsible for delivering an excellent Ocean and Air Freight Service to clients (internal / external) by adhering to client’s instructions / needs
• Ensure that all work completed on a file are in accordance with the quoted rates, and that any additional disbursements are brought to the client’s attention prior to proceeding
• Oversee the control of all files and ensure that all requirements are met in accordance with statutory requirements, internal processes and procedures as well as international shipping practice
• Responsible for various administrative duties and document control in the Sea Freight and Air Freight Department, incl. the following:
• Ensure timely receipt of correct and complete shipping documentation
• Ensure timely receipt of ANF’s, Releases and invoices from s / lines, co-loaders, airlines
• Ensure that customs clearance is affected in the correct time frames
• Ensure transporters are notified and that deliveries / collections are affected in required time frames
• Responsible to ensure that all Marine Insurance Claims are attended to and that all requirements are fulfilled within the specific turnaround times
• Exports: ensure that pre-alerts are send out immediately
• Keep clients (internal / external informed at all times)
• Create / compile estimates according to client & agent requirements for all transport modes both imports and exports where required

2. Financial Management / Invoicing
• Responsible for strictly maintaining timely and accurate invoicing
• Ensure that original invoice is forwarded to the client with supporting documents so that there is no delay in payment
• Manage the profitability of files and bring any area of under recovery to the attention of Management
• Manage operational costs
• Manage and control all shipping line / airline / transport invoices and reconciliations thereof
• Manage all WIP’s and Accruals

3. Customs
• Exports: ensure that entries are framed correctly and submitted timely
• Ensure that any acquittals or customs queries are immediately attended to

4. Queries
• Resolve any query pertaining to a client in your portfolio speedily
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5. Quality Checks
• Quality check Invoices and documents for clients
• Ensure clearing instructions or export instructions are completed in full to protect Rhenus
• Responsible to ensure that the department’s quality of service if of the highest standard at all times
• Foster a culture of getting it right the first time
• Display a culture of taking full ownership of each file doing your best on each file
• To manage milestones and exceptions
• Review operational processes and provide improvement requests/feedback when and where required to ensure continued improvement

6. General / Other
• Responsible for other jobs as may be delegated by Management

Knowledge & Experience
• Matric or equivalent of Senior certification
• High level of Computer literacy
• All modes – Air, Ocean Imports & Exports
• Minimum of 5 years’ experience in Freight Forwarding and Clearing
• Customs Affairs knowledge would be of advantage

Skills
• Conceptual, analytical, numeracy
• Query Resolution
• Communication
• Time management
• People Skills
• Ability to work under stress
• Attention to detail
• Exceptional communication skills (written and verbal)

Attributes
• Adaptability: Adjusting effectively to work with new structures, processes and requirements
• Contributing to team success: Actively participating as a member of a team to move the team towards completing a goal
• Customer focus: Develop and sustain productive internal & external customer relationships
• Follow up: Monitoring the results of assignments
• Communication: Setting up ongoing procedures to collect and review information needed to manage activities
• Managing work: Effectively managing one’s time and resources to ensure that work is completed efficiently (includes time management)
• Stress tolerance: Maintaining stable performance under pressure or opposition
• Work standards: Assuming responsibility and accountability for successful completing assignments or tasks

Training
• Induction
• Quality Training