Responsible for managing expenditure, invoicing, debtors, and cost recovery processes while ensuring minimal rework and strict adherence to customer SLA’s, SOP’s, and KPI requirements. The role drives operational excellence, compliance, and team accountability, supporting continuous improvement, accurate reporting, and high standards of customer service.

Manage expenditure by…
• Addressing queries within 24 hrs.
• Minimise discounts and w/o retain a % ratio.
• Manage invoicing process flow and re-work 5%.
• Debtors.
• Investigation of claim invoices.
• Cost recovery checklist.

Customer retention adherence to customer SLA’s by…
• All internal queries must be responded to within 48 hours.
• Assist in reporting queries.
• Assist with daily tracking.
• Incident reporting and follow up.
• Customer reporting on KPI's.
• Do you answer the phone within the required 3 ring time frame.
• Total adherence to client SOP/SLA's.
• Ensure rework less than 5%.

Operational excellence technology continuous Improvement by…
• Maintain housekeeping principles.
• Ensure SOH integrity.
• Adherence to OHS rules and regulations.
• Ensure total compliancy of health check Zdos.
• Bond register auditing.
• RCG error admin RCG error admin.

Culture Accountability by…
• On duty as per required operational hours.
• No leave / sick leave approvals older than 48Hrs from staff's return.
• Training on system processes and procedures.
• Disciplinary procedure when required.
• Warehouse Supervisor from deliverable Sheet.
• Accounts controller from Deliverable sheets.
• Release clerks from deliverable sheets.

SKILLS:
• Must have excellent verbal and written communication skills.
• Computer operations.
• Must have the ability to prepare own correspondence.
• Must be able to work under pressure.
• Must be self-Motivated.
• Must be deadline driven.
• Must have high degree of accuracy and attention to detail.
• Detailed orientated team player.
• Must maintain service excellence.
• Must demonstrate independent & sound judgement.
• Must be able to handle multiple tasks to completion.
• Must have strong problem-solving abilities.
• Must always maintain clean & safe working environment.
• Must always uphold company standards.
• Must adhere to set policies & procedures.

• Minimum Grade 12 / Matric.
• Minimum of 3 years’ experience within debtors/creditors environment.
• Minimum of 2 Years general financial experience.
• Experience in Freight, Warehousing & / or Transport industry.
• Understanding of the Customs Act.
• Basic Seafreight and Airfreight knowledge.
• Understanding of purchasing procedures.
• Understanding of ZDOS or similar management system.
• Basic understanding of Pastel Evolution.