Key Focus Areas:
• Assist with onboarding and training of new team members
• Provide guidance to operational teams on complex customs procedures and requirements
• Support the development and maintenance of departmental work instructions and process documentation
• Conduct monthly due diligence and declaration reviews on assigned accounts
• Act as a subject matter expert on specialised customs processes, providing support and maintaining FAQ resources
• Prepare and submit customs applications for declaration amendments, duty adjustments, and refund claims
• Liaise with customs authorities regarding refunds and related queries
• Ensure customs declarations are accurate, compliant, and supported by sufficient documentation
• Review commercial invoices and shipping documentation for completeness and accuracy
• Maintain compliance with company procedures, customer requirements, and customs regulations
• Ensure adherence to non-customs regulatory requirements, including licensing, SPS controls, and restricted goods regulations
• Identify and implement process improvements through customs systems and operational tools
• Serve as a super user of customs brokerage systems and software applications
• Support tariff classification, customs valuation, origin determination, and preferential duty assessments in line with customer SOPs
• Work closely with management to ensure customs brokerage activities remain compliant with all regulatory and company standards
• Contribute customs duty and VAT information for customer reviews and reporting
• Support the implementation of new systems, process enhancements, and departmental initiatives

Minimum Requirements:
• Matric / Senior Certificate equivalent
• Minimum 8 years experience in a Clearing & Forwarding agency environment
• Specialist and updated knowledge of Customs legislation, tariff classifications, Incoterms 2020
• Knowledge of export/Import documentation & procedures
• Working knowledge of third-party quality control authorities’ procedures – ITAC, State VET, Plant Inspector etc.

Blue Oak Personnel is a trusted recruitment agency with over 16 years of experience, specializing in the Freight Forwarding and Finance industries. By applying for this vacancy your CV will be uploaded to our system and will be considered for all current vacancies. If you have not been contacted within 2 weeks please consider your application unsuccessful.