Key Responsibilities
Booking & Transportation Coordination
• Coordinate the full transportation process, including bookings, container collection and returns, warehousing and cargo scheduling for sea and air freight.
• Monitor shipping schedules, flight statuses and cargo movement in real time.
• Track cargo throughout the transportation process and ensure shipments are arranged according to client requirements and agreed timelines.
• Ensure the orderly and timely movement of import and export cargo.

Import & Export Documentation
• Prepare, verify and review import and export logistics documentation.
• Process and check commercial invoices, packing lists, bills of lading, manifests, customs declarations and other relevant documentation.
• Maintain a high level of accuracy and consistency across all shipment documentation.
• Identify and prevent documentation errors that could result in customs inspections, delays or shipping-related operational issues.

Client & Stakeholder Communication
• Maintain daily communication with clients and key logistics partners.
• Liaise with shipping lines, freight forwarders, trucking companies, customs agents and warehouses.
• Provide timely updates regarding cargo movements, shipment progress and expected arrival dates.
• Respond promptly to queries and ensure effective communication between all parties involved in the shipment.

Transportation & Cargo Exception Management
• Monitor shipments throughout the entire transportation process.
• Identify and resolve operational exceptions, including:• Shipping and vessel delays
• Cargo quantity discrepancies
• Documentation amendments
• Port congestion
• Customs inspections
• Transportation errors
• Other shipment-related issues

• Develop practical solutions quickly to minimise delays, operational risks and potential financial losses.
• Escalate significant issues where required and maintain clear communication with relevant stakeholders.

Data Management & Record Keeping
• Maintain accurate daily shipment and operational records.
• Capture and update shipment information in relevant systems and operational ledgers.
• Compile cargo transportation statistics and operational reports.
• Ensure all shipment documentation is correctly classified, stored and archived.
• Maintain complete and traceable records for every shipment to support future verification, reporting and auditing.

Minimum Requirements
• Previous experience in port operations, freight forwarding, shipping, logistics or a related environment.
• Practical understanding of import and export processes.
• Experience dealing with shipping lines, freight forwarders, transporters, customs agents and/or warehouses.
• Strong knowledge of import/export documentation and cargo movement processes.
• Excellent coordination, communication and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to work under pressure and manage multiple shipments simultaneously.
• Strong administrative and organisational skills.
• Computer literacy and experience working with logistics or shipment tracking systems will be advantageous.

Key Competencies
• Strong organisational and coordination abilities
• Excellent communication and interpersonal skills
• Problem-solving and proactive approach
• High attention to detail
• Ability to work under pressure and meet deadlines
• Customer-focused approach
• Strong follow-up and monitoring skills
• Ability to manage multiple priorities
• Team-oriented and collaborative

Apply Now
If you have the required port, freight forwarding or logistics operations experience and are looking for an opportunity to further develop your career within the logistics industry, we would like to hear from you.
Only shortlisted candidates will be contacted.